Frequently Asked Questions
SHIPPING & DELIVERY
We offer worldwide shipping on all our lighting collections. Most orders are processed and dispatched within 24–48 hours of payment confirmation.
Once your order is on its way, you will receive an automated email containing a tracking number. This allows you to follow your package's journey in real-time until it reaches your doorstep.
At Kelvinum, we believe in complete transparency: we provide Free Worldwide Shipping on every single order, regardless of size or destination.
We stand behind our craftsmanship. Every Kelvinum lighting fixture comes with a comprehensive 1-year warranty. This covers any manufacturing defects or electronic component failures, ensuring your space stays perfectly illuminated.
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RETURNS & REFUNDS
We want you to be perfectly satisfied with your choice. You have 30 days from the date of delivery to decide if the item is right for you. To be eligible for a return, items must be uninstalled and in their original packaging.
While we take great care in our packaging, transit accidents can happen. Please contact us within 48 hours of delivery if your item is damaged. We will arrange a free replacement of parts or the entire unit at no extra cost to you.
Refunds are processed back to your original payment method within 5–10 business days after we receive and inspect your return.
TECHNICAL QUESTIONS
All technical details, including precise dimensions, materials, and light temperatures, are clearly specified on each individual product page.
Yes. All our fixtures are designed for universal compatibility, supporting a voltage range of 110V – 240V. We automatically include drivers and mounting hardware appropriate for your specific region.
Many of our modern designs feature integrated high-performance LED matrices with a lifespan exceeding 50,000 hours. If a specific model requires external bulbs, this will be clearly stated in the product description on its page.
Light temperature sets the mood:
• Warm White (3000K): Cozy and relaxing, perfect for bedrooms.
• Neutral White (4000K–4500K): Natural daylight, best for kitchens and workspaces.
• Cool White (6000K): Crisp and bright for high-visibility areas.
ORDERS & PAYMENTS
We move quickly to get your lights to you. If you need to make changes, please contact us within 12 hours of placing your order, and we will do our best to assist you before dispatch.
Absolutely. We use industry-standard SSL encryption to ensure that your payment details are secure and never stored on our servers.