FREE SHIPPING:  all import duties prepaid

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Shipping policy

Shipping Policy

Kelvinum Shipping Policy

At Kelvinum, our priority is to ensure a seamless and enjoyable shopping experience for our customers. We are proud to offer Free Shipping on all orders delivered to the United Kingdom.

Below you will find detailed information regarding our shipping schedule and carriers.

Order Processing Time (Handling Time)

All orders are processed within 1–2 business days (Monday to Friday).

  • Order Cut-off Time: 14:00 (2:00 PM) Central European Time (CET).

  • Weekend & Holiday Note: Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Transit Time & Delivery Estimates

Shipment delivery estimates vary depending on your location. We work to ensure your order reaches you as quickly as possible.

  • Estimated Transit Time: 7–12 business days (Monday to Friday).

  • Total Estimated Delivery Time: 8–14 business days.

Our Carrier Partners

To ensure reliable service within the United Kingdom and the United States, we collaborate with the following trusted shipping providers:

  • Royal Mail

  • DPD

  • UPS

  • FedEx

Shipping Rates

We believe in transparency. Therefore, shipping is completely free for all customers.

  • Cost: £0.00 

  • Minimum Order: None.

Order Tracking

Stay updated on your package's location. Once your order has been dispatched, we will send you a confirmation email containing your personal tracking number. You can use this number to check the status of your shipment on our Track My Order page.

Issues with Delivery

While we strive for perfection, delays can sometimes occur. If your package is late, lost, or arrives damaged, please reach out to our support team immediately. We are committed to resolving any shipping issues swiftly.

Contact Us

If you have any further questions regarding our shipping policy, please visit our FAQ page or contact us directly using the details below.

Store Name: Kelvinum Address: Albert-Schweitzer-Str. 64, Chemnitz, 09116, DE
Email: hello@kelvinum.com
Phone: +447735369350

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT) We aim to respond to all inquiries within 24 hours during business days. Inquiries sent over the weekend will be addressed on Monday.