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Payment Policy

Kelvinum Payment Policy

At Kelvinum, ensuring the security of your personal information and providing a smooth checkout experience are our top priorities for our customers in the United Kingdom. We offer a diverse range of trusted payment methods to ensure your transaction is safe, quick, and convenient.

Accepted Payment Methods

1. Credit and Debit Cards We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Maestro.

  • How to pay: Select "Credit/Debit Card" at checkout. Enter your 16-digit card number, expiration date, and CVV security code.

  • Process: After confirming your billing details and clicking "Pay," you will be redirected to a confirmation page. An order receipt will be sent immediately to your email.

2. Apple Pay & Google Pay For customers shopping on compatible devices, we offer Apple Pay and Google Pay. These options provide a seamless, contactless checkout experience.

  • How to pay: Select the Apple Pay or Google Pay button at checkout.

  • Process: Authenticate the purchase using Face ID, Touch ID, or your passcode. Your shipping and billing details will populate automatically for a fast transaction.

3. Shop Pay We support Shop Pay for an accelerated checkout process.

  • How to pay: Click the Shop Pay icon.

  • Process: Log in to your Shop Pay account to use your saved information. This allows you to complete your purchase securely in just a few clicks.

4. PayPal PayPal is a trusted global payment service that allows you to pay without sharing your financial information directly with the merchant.

  • How to pay: Choose "PayPal" at checkout. You will be redirected to the secure PayPal website.

  • Process: Log in to your PayPal account (or create one as a guest), review your payment, and confirm. You will then be automatically returned to the Kelvinum website to finalize your order.

Currency & International Payments

  • Transaction Currency: All orders are processed in British Pounds (GBP).

  • Taxes: All prices listed on our website are inclusive of applicable Value Added Tax (VAT).

Security & Fraud Protection

Your trust is paramount. We utilize advanced SSL (Secure Socket Layer) encryption technology to protect your data during transmission. Kelvinum does not store your full credit card number or sensitive payment details on our servers. All transactions are compliant with the latest security standards.

For information regarding returns or refunds, please kindly visit our Refund Policy page.

Contact Us

If you encounter any difficulties during checkout or have questions regarding a charge, our customer support team is ready to help.

Store Name: Kelvinum Address: Albert-Schweitzer-Str. 64, Chemnitz, 09116, DE
Email: hello@kelvinum.com
Phone: +447735369350

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT) We aim to respond to all inquiries within 24 hours (Monday–Friday). Messages received over the weekend will be addressed on the following Monday.